Help Center

No. You don't require an account with us to make an online purchase.

We would, however, prefer if you did register to ensure efficient delivery of your online orders. With your account open you will also be able to track your orders, view your order history, create additional delivery addresses as well as manage your general payment options and contact details. 

To register an account we ask for the following details:

Full Name, Delivery Address, Telephone Number, Email Address.

When creating your account, you may be asked to verify a sequence of security checks (i.e. confirmation of numbers in a picture). This check is required to confirm that you are in fact a person and not a computer program attempting to register.

You will also be required to create a password in order to sign into your profile.

New customers, click here to Register.

1. Find what you're looking for

Simply browse through the items within the product range to find what you're looking for. You can also use the SEARCH facility located at the top of the website to assist in your search. When viewing the list of products within each range, you can also use the FILTER BY option to assist in your selection. Can't find what you're looking for? Give us a shout and we'll see if we can help.

You can view our online Product Range here.

2. Add items to your shopping cart

Add selected items to your shopping cart by clicking the ADD TO CART button. Be sure to select the number of units required and your preferred grades of meat (where applicable) when adding to your shopping cart. Please note: The contents of your shopping cart can be adjusted at anytime throughout the checkout process.

Proceed to CHECKOUT once your selection is complete.

2. View your shopping cart

Your shopping cart is located at the top right corner of the screen. A red dot next to the shopping cart indicates that you have items in your cart, ready for checkout. View the contents of your order and make adjustments if required.

3. Checkout

Continue through the Checkout process as follows:

1. Add (or select) your Delivery Address

2. Add your Email Address (non account holders)

3. Add your Telephone Number (non account holders)

For all local deliveries, the delivery address post code will need to be validated to verify if we deliver to that area. Store pickup is an option available to customers who would like to collect their order directly from our production facility. If you would like to arrange a store pickup then please email orders@heydenrychs.com.

4. Add any Discount Code (if applicable)

5. Select your Payment Method

6. Confirm Your Order

An Order Confirmation will be sent to your email address. Additional notifications will be emailed to you during the fulfillment of your order.

You can find additional information on Ordering & Delivery here.

PAYFAST

Our website uses PayFast. PayFast is a payments processing service for South Africans and South African websites. It enables easy, secure and instant transfer of money from online buyers to sellers. 

Online customers can transact in a variety of ways. PayFast can process credit cards from anywhere in the world, Instant EFT (bank transfers with SA’s four biggest banks that get instantly verified), Bitcoin and more.

More information on PayFast can be found on their website here. What is PayFast?

C.O.D (CASH ON DELIVERY)

Our driver can collect cash.

We can also process credit/debit/RCS/SAMBA cards on delivery *

* please let us know beforehand if you require a card machine if paying COD so we can arrange this. 

We try avoid carrying cash. If paying by cash, please enure you have the correct amount of money for the delivery driver. He may not always have the required change due to this reason.

EFT (ELECTRONIC FUNDS TRANSFER)

When paying by EFT, please use the following account details:

Account Name: Heydenrychs Butchery

Bank: FNB

Branch No: 261050

Account No: 53421215005

Reference: <# your order no.>

Yes. PayFast have a multitude of automated and manual checks in place to protect both buyers and sellers from fraudulent transactions.

Security and fraud measures include:

- PCI-DSS Level 1 Compliant

- 3D Secure in place for all credit card transactions.

- Extended Validation SSL with 256-bit encryption (only two of the four major South African banks use this –the highest– level of encryption currently available).

- Penetration testing on the system on a weekly basis to look for vulnerabilities.

- GEO IP tracking to see where transactions are originating from, and mismatches between this and the card’s issuing country.

- Payments and card details automatically checked against large online databases of blacklisted details.

- Automatically checks for suspicious payment velocity.

- All sensitive info is encrypted within their own database.

Please see the PayFast website for additional, detailed information on Security & Fraud here.

Regarding your personal information, you can see our Privacy Policy here.

We deliver to the areas below (subject to post code verification at the time of checkout).

1. Port Elizabeth (Monday - Saturday)

We deliver to Port Elizabeth every day, except Sunday.

2. Uitenhage & Despatch (Monday, Wednesday - Saturday)

We deliver to Uitenhage and Despatch every day, except Sunday.

3. Grahamstown, Port Alfred, Kenton & Colchester (Tuesday & Thursday)

We deliver to Grahamstown, Port Alfred, Kenton-on-Sea, Bushmans River & Colchester on Tuesday and Thursday. Please ensure that your order is in before 11h00 on Monday to ensure a Tuesday delivery. Your order will need to be in before 11h00 on Wednesday to ensure a Thursday delivery.

4. Jeffreys Bay, Humansdorp & St Francis (Wednesday)

We deliver to Jeffreys Bay, Humansdorp and St Francis on a Wednesday. Please ensure that your order is in before 11h00 on Tuesday to ensure a Wednesday delivery.

* We currently deliver to the following post codes:
6001, 6008, 6020, 6025, 6045, 6056, 6065, 6070, 6091, 6139, 6175, 6185, 6191, 6210, 6212, 6220, 6229, 6300, 6312, 6313, 6330, 6331.

You can find additional information on Ordering & Delivery here.

If, for any reason, you are not happy with your goods then please contact us at orders@heydenrychs.com.

We will do our very best to resolve the situation.

We will always send you the correct product weight for the item that you have ordered.

Some products, however, that are made from primal cuts (i.e. steaks and chops) and sausages that use natural casings will vary in shape and size naturally. It's for this reason that we specify an approximate number of portions. We cannot always guarantee an exact same number of portions for the ordered product weight. As a result, the weight will be the correct but the exact number of portions may vary at times.

Heydenrychs may occasionally offer discount (coupon) codes for use within the online store.

In order to redeem a discount, you will need to enter the discount code at the time of shopping cart checkout (at the Customer information step as seen below).

Please take important note of the following:

• Our discount codes are valid for a limited duration only.

• Our discounts codes are not available in conjunction with any other offer (such as an existing product special or promotion). In other words, our discounts will only be applied to items that are not currently on special.

• OUR DISCOUNTS CANNOT BE APPLIED RETROSPECTIVELY AFTER AN ORDER IS PLACED. The system does not allow for this.

We're excited to introduce our Reward Program to all our online shoppers!

You can now earn Smile Points for different actions and turn those Smile Points into rewards!

To start earning and saving, simply click the 'Reward Program' link at the bottom right corner of our website and log in with your store account. If you do not have a store account, you can create one by simply clicking the 'Create a store account' link. Your First Name, Last Name and Email Address is all that's required.

If you've already purchased through our store using your email address, but do not have an account, then simply shoot an email to orders@heydenrychs.com and we will send you an account activation email.

Spending

Earn Smile Points every time you purchase through our store! You earn 1 Smile Point for every R1 spent. You can redeem your rewards (by way of a discount at shopping cart checkout) after earning either 500, 1000 or 2500 Smile Points.

Earn More

Feel free to earn additional Smile Points by following any of our social media pages, including Facebook, Instagram or Twitter!

Referrals

... Or simply refer a friend to joy of online shopping and you both can save!

* 10% off coupon applies to non-sale items only.