If, for any reason, you are not happy with your goods then please contact us at or by mail at

Heydenrychs Quality Meat (Pty) Ltd.
[Re: Returns Compliance Officer]
PO Box 2968, North End, Port Elizabeth, South Africa, 6056.

We will do our very best to resolve the situation.

To be eligible for a return, your item must be returned in its original packaging. To complete your return, we require a receipt or proof of purchase.

Your responsibility on receipt of your order:

  • Ensure that someone is at the delivery address during the agreed delivery window time to receive the order;
  • Ensure that the person receiving the order checks the goods and notifies us immediately of any discrepancies. Should no discrepancies be noted we will regard the order as having been delivered correctly and in full;
  • Ensure that all perishable products received are refrigerated immediately after receipt of delivery; should you claim that your goods are spoiled and we find that you did not refrigerate them timeously, we will not be required to refund or replace goods.

If we accidentally deliver the wrong product to you, please notify us and we will collect the product from you at no charge and replace it with the correct order.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.

    If you’ve done all of this and you still have not received your refund yet, please contact us at


    Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


    We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at or call our office on 041-4611066 and we will gladly assist.